Order Processing:

Once your order is placed, we will begin processing it within 1-2 business days.

During peak seasons or holidays, processing times may be slightly longer. We cannot give exact times in this regard as this is beyond our control.

Shipping Methods:

We offer standard shipping for all international orders.

We partner with reputable shipping carriers to ensure reliable and timely delivery.

Shipping Times:

Delivery times may vary based on your location and customs procedures. We have no control over this.

Estimated shipping times for the listed regions are as follows:

• Australia: 7-14 business days
• New Zealand: 7-14 business days
• USA: 7-14 business days
• UK: 7-14 business days
• Europe: 7-21 business days
• Canada: 7-14 business days

Shipping Costs:

We offer free shipping to the following regions:

• Australia
• New Zealand
• USA
• UK
• Canada

There will be a small shipping fee for some of our larger print in the following region:

• Europe

Please note that customs duties, taxes, or import fees may apply upon arrival in your country, and these additional charges are the responsibility of the customer.

Tracking Your Order:

Once your order is shipped, we will provide you with a tracking number.

You can use this tracking number to monitor the progress of your shipment through our website or the carrier's online tracking system.

Address Accuracy:

Please ensure that you provide an accurate and complete shipping address during checkout.

We are not in any way responsible for delays or non-delivery resulting from incorrect or incomplete addresses.

Delivery Issues:

If your package is significantly delayed or lost during transit, please contact our customer support team.

We will use all reasonable endeavours to work with the shipping carrier to investigate and resolve the issue as quickly as possible.

International Shipping Restrictions:

Some items, such as certain artwork or regulated materials, may have restrictions on international shipping.

We will notify you if any such restrictions apply to your order and will use all reasonable endeavours to work towards finding a suitable solution.

Returns and Refunds:

Please refer to our separate Returns and Refunds policy for detailed information regarding product returns and refund eligibility.

Please note that this shipping policy is subject to change, and we recommend that you review it periodically to ensure that you are up to date. If you have any questions or concerns regarding our shipping policy, please contact our customer support team at info@thecanvashive.com and we will be happy to assist you.

These Terms were last updated: July 2023.